“Every company we’ve built and every office we’ve created has been established with one goal in mind: to better serve our clients. The Luxe Brands Collective Client Experience Center is a natural extension of that vision. It’s a place where inspiration, expertise, and collaboration come together to create an all-inclusive experience.” — Tom Dillard
Every Great Space Begins with a Vision
For decades, Tom Dillard has believed that building a luxury home should be more than a series of meetings and decisions, it should be an experience that gives clients confidence at every stage of the journey. That belief has shaped every company within Luxe Brands Collective, each established with a shared purpose: to deliver an exceptional experience alongside the highest level of expertise in its field.
Located in the heart of West Greenville, the Client Experience Center is the latest expression of that vision. It’s a first of its kind, not just an office; it’s a place for clients to envision what is possible long before construction begins, in a space that feels elevated, but intentional.
Designed Around the Client Experience
Step inside the Luxe Brands Collective Client Experience Center and the first thing you notice is the light. From the large windows that face the Pendleton Ave to the Floor-to-ceiling glass walls that house a conference room, it creates an openness that feels both expansive and intimate, a deliberate design choice that sets the tone for everything that follows.
The interiors were led by Tribus Interior Design, whose approach to the space was guided by a single question: what does the ideal client experience actually feel like? The answer lives in every detail. A generous, over-sized island anchors the heart of the space; offering equal parts functional and a design statement-finished in materials that demonstrate exactly what’s possible in a custom home. Open shelving styled with warm gold hardware by Top Knobs™ frames the bar area, where a premium wine fridge invites clients to slow down, stay a while, and let the conversation breathe.
The cabinetry throughout — designed and crafted by Village Millworks — reflects a standard of precision and artistry that is the hallmark of every Luxe Brands Collective project. Each cabinet, panel, and detail was purpose-built for the space, showcasing the breadth of what Village Millworks brings to every custom home engagement.
Sub-Zero appliances, premium hardware, and finishes at every level of the space give clients a hands-on, real-world sense of what exceptional looks like, not in a catalog, but in context.
Lighting was layered with the same intentionality as the materials. Statement fixtures create sculptural moments overhead, while thoughtfully placed ambient and task lighting shift the mood from bright and inspiring during working sessions to warm and welcoming as the day winds down. The palette; rich textures, curated finishes, and a sophisticated interplay of warm tones and natural materials, speaking a language of elevated residential design without ever feeling like a showroom.
And when it’s time to present, collaborate, or connect virtually, Fusion AV’s state-of-the-art system delivers. The integrated technology, including a seamless Microsoft Teams-ready conferencing setup, means that no matter where a client’s architect, designer, or specialist is located, they’re in the room.
A Day in the Experience Center
The Luxe Experience Center is built around a simple philosophy: the best decisions happen when people feel at ease.
A client might begin the morning with a French-pressed coffee and a pastry from a local West Greenville artisan baker. By mid-morning, they’re seated around the conference room table reviewing architectural drawings with their design team, and by the afternoon, gathered around the leathered granite island where materials laid out in front of them. All of their finishes within reach. By the end of the day, they’ve moved through the space, touching surfaces, considering textures, making choices with confidence, all within one visit, one setting, and one connected conversation.
This is the environment Tribus Interior Design set out to create: one where creativity flows naturally, where the right professionals are present, and where every element of the space reinforces the quality of work that Luxe Brands Collective delivers.
Looking Ahead
The Luxe Client Experience Center represents more than just a beautiful meeting place. It represents a continued commitment to first-of-its-kind innovation, collaboration, and elevating the client experience.
What began as another one of Tom Dillard’s entrepreneurial vision has become a destination where ideas are explored, relationships are built, and future homes begin to take shape. “Because while exceptional homes are defined by craftsmanship and design, they always begin with a vision.”